Refund policy

Returns & Refunds Policy

At OptiVision, we aim to ensure full satisfaction with every purchase. If you are not satisfied, eligible items may be returned or exchanged subject to the conditions below.

 

 

Return Window

  • Returns: Eligible eyewear items may be returned within 7 days of delivery or in-store purchase.

  • Exchanges: Eligible eyewear items may be exchanged within 14 days of delivery or in-store purchase.

 

 

Return & Exchange Conditions

To be eligible for a return or exchange, items must:

  • Be unused, unworn, unscratched, and in original condition

  • Be returned in original packaging with all tags attached, including the OptiVision authenticity/return tag

  • Pass inspection by OptiVision staff before approval

Items failing inspection will not be accepted.

 

 

In-Store Returns & Exchanges (UAE Orders)

  • All UAE returns and exchanges are processed in-store only at any OptiVision retail location

  • Customers must present the digital invoice or order number

  • Express or delivery fees are non-refundable

 

Non-Returnable & Non-Exchangeable Items

The following items are final sale and not eligible for return or exchange:

  • Contact lenses (for hygiene and safety reasons)

  • Custom prescription / ophthalmic lenses

  • Ray-Ban Meta smart glasses

  • Orders containing mixed eligibility items (if an order includes any non-returnable item, the entire order is considered non-returnable)

 

 

Refund Methods & Processing Time

  • Online / Prepaid Payments (Card, Apple Pay, etc.)

     Refunds are issued to the original payment method within 1–7 business days after approval (bank processing times may vary).

  • Cash on Delivery (COD)

     Refunds are issued as OptiVision store credit only. COD orders are not eligible for cash or bank refunds.

 

 

Deductions & Fees

  • Original delivery fees are non-refundable

  • International return shipping and applicable customs fees are deducted from refunds or store credit, where applicable

 

 

Promotional Discounts & Partial Returns

If a promotional discount code is used on an order with multiple items and part of the order is returned:

  • The promotional discount becomes void for the entire order

  • Any retained items are re-priced at their original sale price prior to discount application

  • The refund amount equals the original amount paid minus:

    • Full undiscounted price of retained items

    • Any non-refundable delivery or return shipping fees

 

 

Contact & Support

For assistance with returns or exchanges, customers may visit any OptiVision retail store or contact our customer service team.