Shipping policy

1. Order Processing Time

Order cut-off:

Paid orders placed before 17:00 Dubai Time (Sunday–Friday) are processed the same business day.

Orders placed after 17:00 Dubai , on Saturdays, or on UAE public holidays are processed the next working day.
Quality check:

Every product is inspected for condition, alignment, and completeness (case, cleaning cloth, warranty card) prior to dispatch or pickup.
Prescription or custom items:

Orders with custom ophthalmic lenses may require an additional 2–5 working days.

Customers are notified if processing exceeds this timeframe.

A tracking link is sent by email and WhatsApp once the order is dispatched
Delivery status updates include: processing, dispatched, out for delivery, and delivered
Same-day Dubai deliveries may include live rider tracking

Couriers attempt delivery up to two times
If delivery fails, the order is returned to OptiVision
Customers may choose:
- Re-delivery (if applicable), or
- Refund minus any actual delivery costs incurred

PO Box addresses: Supported for UAE standard delivery only
Remote or restricted areas:

May require collection from the nearest courier hub. Customers are informed in advance if applicable.

If items are shipped from different OptiVision locations to speed up delivery, customers receive separate tracking details at no additional cost.

All eyewear is shipped in original brand packaging, secured inside protective OptiVision shipping boxes.

Requests must be submitted before the order is marked “Shipped.”

After dispatch, changes are subject to courier approval and possible fees.

During Ramadan, Eid, and major sale periods, order processing may take an additional 1–2 working days.

By completing a purchase, you agree to this Shipping Policy.